Lenovo Leads Industry in Customer Satisfaction

Read the TBR report

2H18 marks the 10th consecutive North America-based TBR study in which Lenovo outperformed Dell EMC and HPE in overall x86-based server customer satisfaction, and earned the highest scores in TBR’s Sales Satisfaction Index and Services Satisfaction Index. Lenovo holds the #1 position in customer satisfaction in 18 out of 22 attributes in North America that range from performance to customer support. Some of the support criteria surveyed included Phone Support Availability, Phone Support Technical Expertise, On-site Response Time, On-site Technical Expertise, Online Technical Support, and more.

Since 1997, Technology Business Research, Inc. (TBR) has conducted bi-annual surveys of IT decision makers across the globe which analyzes x86-based customer satisfaction and purchase drivers. Read their recent report into the x86 server landscape and discover how vendor superiority in crucial areas add up to leadership in customer satisfaction.

 

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